When you are running to make a tight connection, AI knows. OJ can relax finally. American Airlines and AI will be able to hold some planes at the gate an extra ten minutes.
Now THAT is a brilliant AI use case.
Back when I was American Airlines “Concierge Key“ status pre-Covid, I got this “hold the plane” service and crazy other stuff, all the time. That’s the different kind of “AI“ – Artificial Importance. 😎
Prior to AI, the downstream implications of “holding a plane” were too complex to calculate.
This summer, American Airlines began holding select tight connections and texting and emailing passengers to let them know how long the flight would be held.
American Airlines’ spokesperson Luisa Barrientos Flores told Afar, “American considers a complex algorithm that takes dozens of inputs that the tool analyzes to ensure there is no downline impact to the overall schedule or customer itineraries.”
When flights are held, customers get an automated text telling them how long their connecting flight will wait at the gate.
How long will American Airlines hold flights for connecting passengers?
Flores says that “On average, flights are held for 10 minutes to help customers reach their connecting flights.”
